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Chan Luu Online Store Return Guidelines
Thank you for your purchase! If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund, less any applicable shipping charges, within 30 days of the invoice date. The merchandise must be unworn, unaltered and in resalable condition to qualify for a refund.
RETURNS - FOR U.S. ORDERS OVER $75
U.S. orders over $75 qualify for Free Return Shipping. If your order qualified for Free Return Shipping, your order will include an additional Return Form with instructions and a pre-paid FedEx Ground shipping label for your convenience. You can download a new Return Form here.
RETURNS - FOR ALL INTERNATIONAL AND U.S. ORDERS UNDER $75
If your order shipped outside the U.S. or was a U.S. order under $75, your order did not qualify for Free Return Shipping. You may return merchandise via any traceable method of your choice to the address below. Please note that Chan Luu, LLC will not be responsible for the shipping cost associated with the return,
CHAN LUU, LLC
ATTN : ONLINE RETURNS
818 S. BROADWAY, 6TH FLOOR
LOS ANGELES, CA 90014
You must include the original Packing Slip with your Return. If the original Packing Slip is not available, you can download a Return Form here.
During the holiday season, we want to enhance your shopping experience by extending our 30-day return policy. If you are not satisfied with the order you placed between November 28th through December 31st you may return your purchase by January 31st for a full refund minus any shipping charges that were applied.
We will apply your refund to the original form of payment within 5 - 7 business days of receipt. You will be notified via email to the email address listed on your account when the refund is applied. Your bank may require additional days to process and post the refund transaction to your account.
HOLIDAY GIFT STORE CREDIT:
We want you to love your Holiday gift this season! If you received an item purchased from the Chan Luu Online Store (www.ChanLuu.com) or Chan Luu Santa Monica, we will offer a store credit in the amount of the merchandise. Items must be unworn and in perfect reselling condition for store credit to be issued. Items must be purchased from the Chan Luu Online Shop (www.ChanLuu.com) or Chan Luu Santa Monica to qualify for store credit. Our Holiday Gift Store Credit policy only applies to orders that were placed from the Chan Luu Online Store or Chan Luu Santa Monica between November 1st, 2016 and January 30th, 2017. Taxes and Shipping Charges will apply to all new orders. If you have any questions about our Holiday Store Credit Policy, please contact our Chan Luu Online Store Customer Service.
If you received a Chan Luu item as a gift and would like to exchange it for another, please contact customer service via email at firstname.lastname@example.org for more assistance.
INCORRECT OR DEFECTIVE ITEM
If you receive an incorrect item or if the merchandise was damaged or defective, please contact customer service by calling 1-877-CHAN LUU (242-6588) or by email at email@example.com.
For any additional questions about returns, refunds or exchanges, please contact Chan Luu Online Store Customer Service Monday-Friday, 8AM-5PM PST by phone (1-877-242-6588) or email.