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Chan Luu Online Store Return Guidelines
Thank you for your purchase! If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund, less any applicable shipping charges, within 30 days of the invoice date. The merchandise must be unworn, unaltered and in resalable condition to qualify for a refund.
RETURNS - FOR U.S. ORDERS OVER $75
U.S. orders over $75 qualify for Free Return Shipping. If your order qualified for Free Return Shipping, your order will include an additional Return Form with instructions and a pre-paid FedEx Ground shipping label for your convenience. You can download a new Return Form here.
RETURNS - FOR ALL INTERNATIONAL AND U.S. ORDERS UNDER $75
If your order shipped outside the U.S. or was a U.S. order under $75, your order did not qualify for Free Return Shipping. You may return merchandise via any traceable method of your choice to the address below. Please note that Chan Luu, LLC will not be responsible for the shipping cost associated with the return,
CHAN LUU, LLC
ATTN : ONLINE RETURNS
818 S. BROADWAY, 6TH FLOOR
LOS ANGELES, CA 90014
You must include the original Packing Slip with your Return. If the original Packing Slip is not available, you can download a Return Form here.
We will apply your refund to the original form of payment within 5 - 7 business days of receipt. You will be notified via email to the email address listed on your account when the refund is applied. Your bank may require additional days to process and post the refund transaction to your account.
We do not offer merchandise exchanges. If you would like one Chan Luu item in place of another, simply return your original purchase by following the above return guidelines and place a new order for the item that you would like.
If you received a Chan Luu item as a gift and would like to exchange it for another, please contact customer service via email at firstname.lastname@example.org for more assistance.
INCORRECT OR DEFECTIVE ITEM
If you receive an incorrect item or if the merchandise was damaged or defective, please contact customer service by calling 1-877-CHAN LUU (242-6588) or by email at email@example.com.
For any additional questions about returns, refunds or exchanges, please contact Chan Luu Online Store Customer Service Monday-Friday, 8AM-5PM PST by phone (1-877-242-6588) or email.