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CONTACT US

By Phone
Monday - Friday
8:00am - 5:00pm PST
1-877-CHANLUU
(242-6588)


By Email
English
customerservice@chanluu.com

Japanese
customerservice@chanluu.jp
Please allow 24 hours for reply


By Online Form
Click here to submit
an online form

Please allow 24 hours for reply

By Live Chat
Speak with a Chan Luu
specialist through instant
messaging located at the
bottom of your screen
Monday - Friday
8:00am - 5:00pm PST

PRIVACY POLICY

Information We Collect

We collect contact information such as name, mailing address, email address, phone number, and company information such as company name and Web site URL. This information may be used for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients. We may also use the information you provide to follow up with you, or to contact you about offers or products which you may find interesting.

Security

Protecting your privacy and your information is important to us. We have taken appropriate measures to prevent the loss, misuse, and alteration of your information. Our employees who have access to information collected on our Site are aware of our privacy policy. Your information is only accessible to those employees who need it in order to perform their job.

Email Communications

You may elect not to receive emails from us. If you did not opt out of our email program, we will use your email address to send you emails which may interest you. Emails will likely contain information regarding our products or offerings. To unsubscribe from these emails, click on the Unsubscribe link below. Also, an unsubscribe link will appear at the end of each email we send you, and when you click on it you will be automatically unsubscribed from computer mailings.

Information Sharing

We do not rent, sell, or share your personal information with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances: we provide the information to partners who work on our behalf or under confidentiality agreements (these companies may use your personal information to help us communicate with you about products and offers, however, they do not have any independent right to share this information); we respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; we may share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law; we will transfer information about you if we are acquired by or merged with another company.

How to Access and Update User Information

You may request to access and update your personally identifiable information by using the link located on navigation bar of our Site, which will take you to the "contact us" page and other areas of our Site where you may contact us directly via email with your specific request. We will attempt to provide you with reasonable access to any personally identifiable information you have provided to us within 30 days at no cost. If access cannot be provided within that timeframe, we will provide you with a date by which the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied

Changes To Our Privacy Policy

If we make any material changes in our privacy practices, we will use reasonable efforts to post a notice on our Site notifying users that there has been a change, and we will use reasonable efforts to detail changes in the privacy policy area of our site. We recommend you check our Site periodically for modifications to this policy. If we are going to use your personally identifiable information in a manner different from that stated at the time of collection through our Site, we will notify you via email.

Contact Us

We use email links located on the "contact us" page and other areas of our Site to allow you to contact us directly with any questions or comments you may have. You may also use this link to request updates and access to your personally identifiable information. We read every message sent in and will try to reply promptly if you request information or otherwise require a response. We may file your comments to improve our Site or our products, or we may review and discard the information. Your personal information will only be shared with third parties as permitted by our privacy policy.

Cookies

We may set and access cookies on your computer. We may also allow other companies that show advertisements on some of our Site pages to set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to our cookies. We may use web beacons to access our cookies inside and outside our Site and in connection with our products and services.