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CONTACT US

By Phone
Mon-Thurs: 9am-5pm PST
Fri: 8am-4pm PST
1-877-CHANLUU
(242-6588)


By Email
English
customerservice@chanluu.com

Japanese
customerservice@chanluu.jp
Please allow 24 hours for reply


By Online Form
Click here to submit
an online form

Please allow 24 hours for reply

By Live Chat
Speak with a Chan Luu
specialist through instant
messaging located at the
bottom of your screen
Mon-Thurs: 9am-5pm PST
Fri: 8am-4pm PST


To purchase a gift card, select whether you would like it emailed or mailed to you.

GIFT CARDS

Purchasing a Gift Card

Chan Luu Gift Cards are only available to be purchased in predetermined dollar amounts and to be used at the Chan Luu Online Store. Gift Cards can be mailed to the address of your choice or E - Gift Cards can be emailed to the recipient of your choice.

Redeeming a Gift Card

To make a purchase using your Gift Card you must first create a Chan Luu Online Account. At the Checkout payment screen you can enter the Card number found on the back of the card or within in the E - Gift Card email to be applied to your order.

  • If the amount to be purchased is less than the amount on your Gift Card, the remaining gift balance will remain on your card to be used at another time.
  • If the amount to be purchased is more that the amount on your Gift Card, the remaining balance owed can be paid with a major credit card to complete the order.

IMPORTANT NOTICE REGARDING GIFT CARDS RECEIVED ON OR BEFORE JANUARY 20TH, 2013 The Chan Luu Gift Card number previously assigned to you is no longer valid. You must contact us to receive a new Gift Card number. You may contact us by email at customerservice@chanluu.com or by phone at 1-877-CHANLUU (242-6588).