At Chan Luu we want you to love what you order. If you are not completely satisfied with your selection, we will accept returns of items by mail within 30 days from the date of receipt. A credit for the purchase price of the returned item will be issued provided:

1. the item is in its original condition, and
2. the original Packing Slip is included with the return.

If the original Packing Slip is not available, please download and include our RETURN FORM



Items should be securely packed in the original box, if possible.

Items purchased online may only be returned via the online store.

If you received the wrong item or if the item is defective, we will reimburse you for the cost of shipping the item back to us. Please include your Packing Slip with the return, and note the order error or specific defects.

Packages should be shipped through a traceable method such as UPS or Insured Parcel Post. Please be sure to keep the Return Tracking Number. Returns should be addressed to:

Chan Luu Inc.
Attn: Online Returns
818 S. Broadway, 6th Floor
Los Angeles, CA 90014

Exchanges cannot be made by mail. Items must be returned and a new order should then be placed. Shipping charges are non-refundable for exchanges or returns.

Gift returns will be credited to the original form of payment within 15 days of our receipt of your returned product.